ESSENTIAL DUTIES AND RESPONSIBILITIES:

 

• Must be accomplished at transforming, creating, and managing projects to deliver high-quality technology projects & services.

• Must possess strong technical knowledge of Cloud management, network, and data center operating systems (Win & Linux) & ITSM tools.

• Strong sense of urgency on all client events and Corporate IT infrastructure.

• Ensure best practices are established, implemented, and followed for effective problem resolution in a high availability environment.

• Ensure change management practices conform to client’s organization standards and same for Astadia

internal CAB reviews.

• Display exceptional written and in-person communications.

• This position will participate in technical initiatives related to the design, implementation, monitoring, problem resolution, disaster planning and overall maintenance of systems infrastructure.

• Work closely with the Operations group to ensure smooth planning, implementation, and cutovers of systems.

• Develop partnerships with key IT members and maintain ongoing relationships to provide continuous system improvements.

• Maintain the systems roadmap for EOS dates, improvements and upgrades and capacity planning functions.

• Maintain the architecture roadmap for the data and security of systems based on service development and demand to support existing and evolving system services.

• Participate in all technical aspects of server technology, Virtualization, Storage, Replication, and security internetworking projects including, short- and long-term planning.

• Help evaluate and select systems hardware, software, and services to fulfill various businesses needs as requirements develop.

• Perform system management functions/troubleshooting/capacity planning/performance monitoring utilizing various systems management/analysis tools.

• Provide technical support, operations and problem resolution of systems infrastructure as required, including scheduled on-call support.

• Provide support and implementation planning for business continuity and disaster recovery.

• Provided technical guidance and knowledge transfer to peers and support personnel.

• Identify continuous improvement opportunities with processes / support issues.

• Create support documents as required.

• Coordinate and work with vendors to troubleshoot and resolve issues.

 

KNOWLEDGE and FAMILIARITY WITH THE FOLLOWING IS A PLUS:

 

o Office 365 Administration and Management o Linux and Windows OS o System Administration o VMWare 6.5+ o AWS and/or Azure Cloud o Virtual Desktop o Intune o SAN Administration o SQL and/or Oracle DBA o DNS o Server Support HW / SW o Windows Server OS 2003-2019 o PowerShell/Scripting/Automation o RSAT Tools o Active Directory o Disaster Recovery o SOX Compliance o ISO and GDPR o Risk Mitigation o Cybersecurity o Network (LAN/WAN/FW) o MSP Operations o MS Exchange 2013-2016 o Hyperconverged vSAN experience o Synology NAS experience o

 

 

SKILLS REQUIRED FOR THE POSITION

 

• Office 365 Administration

· Server Administration

· VMWare

· Azure Cloud

· Cohesity or other cloud backup solution

· Compellent SAN

· Strong Troubleshooting skills

· Document policies and procedures

· Strong Analytical and Critical Thinking Skills

· Drive to provide continuous process improvements on delivered role

· Ability to work as part of a team

· Excellent written and verbal communication skills

· Customer-centric attitude

· Ability to communicate technical problems and instructions to end users in terms that are easy to

understand.