Onyx Business Systems Analyst
(Available as remote, Greater Boston, or Indianapolis position)
Main Responsibilities

• Provide functional and technical support to the project team while recommending and implementing solutions
• Serve as a Subject Matter Expert for the in-house Onyx system
• Lead sessions and prepare detailed system requirements and functional designs
• Develop requirements provided by business and interpret needs to development team
• Create process flow diagrams related to requirements
• Provide expertise on best practices as it relates to the insurance industry and/or lean on business partners knowledge to produce requirements
• Lead UAT and train on initiatives related to system; create and present the project highlights to the Ops team and other stakeholders
• Manage expectations of internal customers
• Design and implement processes and controls
• Investigate and resolve data discrepancies; detect and resolve application errors
• Support end users in Production as needed
• Document any known issues/manual workarounds that will be part of the release and communicate out with interested groups
• Shadow QA to understand their process and testing methodology

Required Skills/Knowledge

• Minimum of 3-5 years of experience in an analyst position
• Experience planning, facilitating and documenting system requirements
• Strong interpersonal, verbal, and written communication skills
• Must be self-directed, confident, and able to work in a challenging environment
• Ability to manage multiple competing priorities while driving resolution and getting results
• Experience in scrum methodology on large complex agile projects
• Strong knowledge of MS office tools specifically Excel
• Experience with Jira and Confluence (nice to have)
• Experience with Power BI or related tool (nice to have)