Our client, a national veterinary healthcare network for advanced pet care, is searching for a Senior Desktop Support Tech to join their team in their Woburn, MA office.

***This role is a 6-Month contract-to-hire opportunity!***
***This role will require 100% onsite support.***

As a Senior Desktop Support Tech, you will be responsible for providing "white glove" IT support to regional hospitals in areas such as but not limited to: email, office products, Hospital Information Systems, Imaging solutions, document management and communication tools. This person will also provide mentorship to junior level IT support professionals.

Responsibilities:

• Providing first contact and incident resolution for various hardware, software, and application problems
• Prioritizing and escalating incidents to more senior level help 
• Developing user support materials and training documentation

Qualifications:

• Associate's Degree preferred or equivalent professional experience 
• A+ and MCSE certifications required
• 2+ years of experience supporting Microsoft environment 
• Additional experience desired in: Active Directory, ITIL certification, CCNA certification, Network+ certification