Systems Analyst

Nashua, New Hampshire

The Systems Analyst maintains and enhances configuration of business systems as needed and works to increase functionality, automation and resolve issues. The Analyst focuses on demonstrating knowledge of established concepts in reviewing, analyzing, and evaluating business systems. This role is responsible for understanding the concepts, tools, and techniques for system and   process development and contributes to the design of systems and processes to support the business. The incumbent will consult with users to identify current operating procedures and to clarify program objectives.

 

Primary Responsibilities:

·        Provide technical expertise to support and enhance existing ERP systems and in assessing new IT software projects and initiatives.

·        Design and update reports, queries and views using various reporting platforms including MS SQL server and SQL reporting services.

·        Review and monitor server and database logs, respond to exceptions, and build and maintain proactive management jobs.

·        Use scripts to create repeatable jobs and application configuration.

·        Assign user and profile security and system data access to ensure integrity of data within technology solutions.

·        Project management, including systems upgrades, architecture and database management, software installation and configuration, and patch management services.

·        Actively participate in meetings and contribute to developing strategies while providing technical guidance as well as collaborating with users to resolve issues.

·        Identify opportunities that can improve efficiency of business processes.

·        Assist and advise business users in the effective use of applications and information technology.

·        Write technical procedures and documentation for the applications including operations, user guide, etc.; Ensure compliance with IT Policies and Procedures.

·        Establish and maintain consistent, reliable, and optimized images for server and client systems.

·        Participate in all implementations of software enhancements, upgrades, and patch installations.

·        Provide user support including hardware and software installation, maintenance, troubleshooting, and training and orientation.

·        Respond to technical requests from end‐users, managers, software developers and business unit team members.

·        Test and maintain computer programs and systems processes and conduct periodic system reviews to ensure they are running efficiently.

·        Gather end‐user requirements, preparing technical specifications, and ensuring the adoption of IT best practices.

 

Requirements:

·        Bachelor’s Degree in Computer Science or related degree program; a minimum of 5 years’ experience in a Systems Analyst or DBA role.

·        A minimum of 5 years of MS SQL server experience, including T-SQL scripts for queries, views, triggers, and stored procedures, backup and recovery, and maintenance jobs.

·        ERP experience, preferably Visual

·        Familiarity with programming languages including T-SQL and at least one of PowerShell, vbScript, or Python.

·        Microsoft Active Directory, DNS, DHCP, and general networking

·        Windows Server, Windows 10, Linux (CentOS and Ubuntu) system

·        Experience with VMware ESX and VCenter

·        Ability to influence and deal tactfully and confidently with all levels of the organization as well as internal and external Excellent interpersonal and communication skills (oral/written).

·        Demonstrated ability to work with sensitive/confidential

·        Solid analytical and problem‐solving Expert ability to communicate complex technical solutions to non‐technical audiences.