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Sr. IT Project Manager (ERP/CRM Implementation)

Remote, MA

Our PMO is a passionate group of servant leaders supporting high-performing teams.  We are committed to quality, continuously learning and relentlessly improving.  Our work directly impacts the company’s goals and mission.  Want to make a difference?  Join us!

Responsibilities

Responsibilities include, but are not limited to, the following:

  • Develop comprehensive project charters which define the scope, objectives, success factors, deliverables, and resource requirements
  • Develop Return on Investment (ROI) calculations and business justification cases for approval
  • Work closely with System and Business Analysts to develop detailed business requirements
  • Develop detailed project plans that identify tasks, timelines, dependencies, critical path items, resource requirements, etc.   
  • Directly manage assigned project resources and tasks priorities
  • Proactively track project-related issues and risks and develop mitigation plans
  • Continuously monitor the health of projects and escalate issues and challenges as required
  • Lead project meetings and status reporting sessions
  • Manage vendor resources and assist with contract and statement of work (SOW) negotiations
  • Actively manage project scope and any necessary change management activities
  • Work with IT leadership to develop strategic plans, technology roadmaps, and detailed budgets
  • Contribute to process improvement initiatives as it relates to improving project delivery.

Who we’re looking for:

Successful candidates will thrive in a fast-paced environment and demonstrate a record of achievement:

  • 8+ years’ experience in IT including 6 years managing medium-scale IT Business System implementations
  • Experience implementing Tier 1 CRM and/or ERP applications; cloud or on-premise-based deployments
  • Solid experience with project management planning tools
  • A thorough understanding of Project Life Cycle management methodologies and controls
  • Excellent written and verbal communications skills. Communicate with all levels of the organization, from individual contributors to leadership
  • Strong organizational skills, problem-solving skills, and detail orientated
  • Listen and support teams in problem-identification and decision making
  • Encourage an environment that values mutual respect, openness, and courage
  • Think beyond day-to-day activities
  • Ability to manage and delegate work as part of a team in a matrix environment
  • Must be available to work periodically weekends and off-hours for on-site or off-site deployment support
  • Bachelor’s degree in IT-related field, or equivalent work experience

We’d also love to see, though not required:

  • Six Sigma or other related continuous improvement methodology experience is desired
  • PMI’s Project Management Professional (PMP)® certification highly desired
  • Agile/Scrum methodology experience a plus

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