JOB DESCRIPTION

Job Summary
We are on a mission to transform the way organizations manage information.  Today, the records management and governance industry is made up from dozens of legacy software applications that are difficult to use and costly to maintain.  Meanwhile, safeguarding information and remaining compliant in a world of ever-increasing global regulations has never been more complex. 
 
Reporting to the VP, Program Management, the Senior Program Manager is responsible for managing software projects and programs related to the enhancement of digital records management solutions. This role will focus on guiding cross-functional teams to help define and execute strategic programs to meet established goals and stakeholder expectations. The Senior Program Manager will recommend and help drive process enhancements to deliver continuous improvement to the business.
 

Primary Responsibilities:  

• Lead cross functional teams to define projects, programs and plans while successfully leading the delivery of projects in a matrixed environment
• Provide reviews and updates on status as required by the business; help to enhance regular program review forums and processes
• Balance the constraints of scope, quality, schedule, budget, resources and manage program risks
• Effectively communicate project expectations to team members, stakeholders and executive leadership in a timely and clear fashion
• Produce clear and concise executive reports and have confidence to present to an executive-level audience
• Influence team members to take positive action and accountability for their assigned work
• Manage risks to programs, actively engage in early risk detection developing mitigation and contingency strategies; highlight issues as they arise
• Partner with internal stakeholders and supporting teams to ensure continuous alignment, build strong relationships
• Collaborate with various areas of the organization to identify resource, budget and time constraints, provide direction on finding solutions to issues
• Collaborate with cross functional teams to execute on transformational programs that include new processes, systems and change management.
• Manage vendors, submit invoices and track expenses

Knowledge, Skills and Abilities Required: 

• Strong leadership skills and confidence to challenge ideas
• Ability to drive consensus and team decisions
• Ability to influence others
• Strong interpersonal and team building skills
• Ability to liaise with key stakeholders and leaders to build relationships that strengthen communication, collaboration and alignment
• Strong communication and presentation skills to report to all levels of the business
• Organized and detail oriented; able to work independently
• Ability to effectively work under pressure and meet deadlines
• Ability to multitask and prioritize tasks effectively
• Ability to accept instruction and feedback from others to build and improve
• Strong analytical skills
• Self-starter; ability to motivate others
   

Education and Experience:

• Bachelor’s degree or equivalent experience in a technical field
• 7+ years of project or program management in a fast paced environment
• Knowledge of agile software development practices (certification preferred)
• Knowledge of program management practices (PMP preferred)
• Experience with process definition and maintenance
• Knowledge of records and information management processes in industry,  a plus