AWS Connect Engineers & Architects

100% Remote (PST Working Hours)

12 Month+ contract or contract-to-hire

Must have experience developing products and services related to Call Center as a Service primarily operated by Amazon Connect.

We are hiring for Amazon Connect Cloud Engineers and Architects who will spearhead the development and architecture of call flows and IVR within AWS Connect and configuration and implementation of the Amazon Connect Platform. The projects include migrating, modernizing, and deploying customer call centers on the Amazon Connect platform, integrating third-party solutions, developing feature functionality, and optimizing customer workloads within AWS.

 

The role also involves designing and implementing enterprise-class security, network, and systems management solutions while continually optimizing stack and infrastructure for cost efficiency, performance, availability, and security.

 

• Migrate, Modernize and deploy customer call centers to the Amazon Connect platform Architect and design third party integrations with Amazon Connect
• Develop feature functionality for Amazon Connect
• Work internally to improve and develop products and services related to Call Center as a Service primarily operated by Amazon Connect.
• You will collaborate with sales teams, leading solutions architects, and engineers in the solutioning and delivery process, focusing on public cloud architectures aligned with industry standards like the AWS Well-Architected Framework.
• Key responsibilities include discovering, assessing, mobilizing, and executing client migrations, leveraging the latest public cloud service offerings to optimize environments, minimize technical debt, and reduce operating costs.
• An automation-first approach is pivotal in implementing and maintaining client solutions.
• Desired qualifications encompass a well-rounded IT Operations background, hands-on experience with AWS Connect, familiarity with various AWS services, and active AWS Associate certifications.
• Successful candidates will possess a track record of technical consulting, architecture engagements, and managing AWS environments, along with proficiency in Infrastructure as Code (IaC) and configuration management languages.
• Additional desirable qualifications include experience with the AWS Migration Acceleration Program (MAP), Salesforce, AWS CDK, and Workforce Management solutions.