SUMMARY/ROLE:
In this position, you will be on a team that responds to Incident and Service Requests to maintain service level requirements, workload schedules and print/output. Your knowledge of IWS/TWS should be in-depth enough to create new batch jobs and make recommendations for improvement
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Analyze complex application dependencies and pre-requisite relationships and work actively with the applications developers to optimize job processing and scheduling aligned to business requirements.
- Coordinate and implement batch scheduling on new and existing projects for all environments.
- Provide direct support on all batch-scheduling changes.
- Identify technical, infrastructure, procedural issues, and coordinate batch scheduling needs.
- Assist in operations architecture, including event monitoring.
- Manage and monitor LRS based print\output management environment.
- Provide functional product support for Scheduling Software.
- Provide basic troubleshooting of problems. Escalate accordingly.
- Enforces adherence to existing production support operational readiness standards.
- Performs troubleshooting of system stalls, failed batch jobs, system errors, as needed to resume normal operations in accordance with specific guidelines and procedures and provide a root cause analysis.
Preferred:
- IBM/Tivoli Workload Scheduler certification a plus.
- LRS Enterprise Output Management.
- Micro Focus Enterprise experience.
- Cloud environment experience (AWS, Azure, GCP)
- Experience supporting multiple customers.
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KNOWLEDGE, AND ABILITIES
- Maintaining focus on customer satisfaction through process improvement, workflow automation, and two-way communications.
- Maintains direct knowledge of all system operations processes, procedures, and quality standards.
SKILLS REQUIRED FOR THE POSITION
- In-depth knowledge of IBM/Tivoli Workload Scheduler (IWS\TWS), including related control and monitoring systems.
- Must have 5+ years administration experience with IWS\TWS functions to plan, install, configure, maintain, and troubleshoot and failures.
- 5+ years’ experience working on Linux & Windows Operating systems.
- Familiarity automated workload management and monitoring
- Must be able to support various SDLC i. e. Dev, Test, Implementation & Production.
- Experience in creating and maintaining operational run books for distributed batch operations.
EDUCATION AND EXPERIENCE:
- Bachelor’s Degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
- Strong customer service focus.