Senior Helpdesk Support Engineer 
Boston, MA (remote for virus times)
Please apply directly to ldavis@syrinx.com

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

We are looking for someone with seasoned helpdesk support experience in a high-caliber white-glove environment. Would love someone from these industries: asset management, private equity, hedge fund, law firm, etc.

• Work with a range of Microsoft technologies to support employees within the financial services space.
• Providing first line support and acting as the primary contact for service requests and incidents.
• As a Help Desk Support Engineer you will be responsible for ensuring incidents are logged with third party suppliers or other teams as appropriate; completing operational checks on a rota basis; carrying-out remote management of business critical products and service levels, desktop and configuration and ensure compliance with the company's policies and procedures relating to information security management. Dealing with traders, investors and C-Suite executives from day one.

Requirements:

• Good knowledge of Windows 10 Operating Systems, Microsoft Office 2016 applications (Outlook, Excel, PowerPoint, OneNote, Word,) Lync, Office 365, OneDrive, Microsoft Exchange, Active Directory
• Advanced technical knowledge of desktop and laptop hardware and software configurations 
• Mobile device management experience
• Technical support and troubleshooting of desktop and laptop systems hardware and software, network, IP Trade turrets and Cisco phones, mobile devices (iPhones and hotspots), scanners, and printer issues for 300+ end-users
• Assist with HP and Dell desktop and laptop configuration and deployment; MAC support experience is a plus.
• Provide Active Directory and Exchange account management including user access and file permissions